IT Technician I

Responsibilities:

• Respond to urgent tickets and client calls to diagnose and resolve technical issues via remote tools.
• Execute proactive maintenance including patch management, disk cleanup, vulnerability remediation, and system tuning.

Qualifications:

• Experience troubleshooting Windows and macOS environments in a Helpdesk or Technical Support role.
• Proficiency with Microsoft 365, Active Directory, endpoint security, and supporting mobile devices.
• Preference for experience in a Managed Service Provider (MSP) environment and relevant certifications.

Requirements:

• A home office setup meeting specific computer, internet, audio, and webcam standards.
• Ability to work full-time 40 hours per week on a PST schedule (8 AM to 5 PM, Monday to Friday).
• Excellent command of English and ability to pass online behavior and cognitive assessments.