Job Description
Turning Point Global Solutions LLC is seeking a Quality Assurance Specialist to join the Provider Services Team, supporting a federal government client. The Quality Assurance Specialist will audit work processes performed by Customer Service Specialists as required, ensuring compliance with ISO documentation. Responsibilities include auditing the work of Customer Service Specialists, documenting quality metrics, and communicating trends to the Training Manager and Management Team. A thorough understanding of federal government regulations is expected to maintain quality standards. The role also involves monitoring workloads and prioritizing tasks to meet timeliness and quality standards.
About Turning Point Global Solutions LLC
TurningPoint is a fast-growing system integration, information technology services company that caters to government and commercial clients.