Complaints Handler

Manage customer complaints regarding motor and property insurance claims, ensuring timely and professional communication throughout the process. It involves Investigation and assessment of the validity of complaints by reviewing relevant documents, policies, and claim details to gather all necessary information. Liaise with internal departments, such as claims adjusters/leaders, product developers, Quality Assurance, and Compliance teams, to gather additional information and resolve complaints effectively. Conduct thorough investigations into complaints, including reviewing claim files, policy documents, correspondence, and any other relevant materials. Communicate with customers and relevant parties involved in the claim to understand their concerns fully and provide updates on the complaint resolution process. Ensure that all complaints are addressed promptly and in compliance with regulatory requirements. Conduct root cause analysis to identify trends and underlying issues in complaints, and report findings to provide actionable insights to business teams. Collaborate with other teams to strengthen their processes, aiming to deliver high levels of customer satisfaction and maintain the company's reputation.