Senior Director, Client Services
Remote regions
USBenefits
Unlimited PTO
12w maternity
12w paternity
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Strategic Client Leadership & Revenue Ownership:
- Own a portfolio of pharmaceutical accounts with responsibility for retention, expansion, and overall account health.
- Develop and execute annual account growth plans aligned to client brand and portfolio strategies.
- Lead quarterly business reviews to present campaign metrics and demonstrate measurable ROI.
Client Partnership:
- Collaborate with clients to understand brand strategic imperatives and business objectives, ensuring campaigns are set up for success.
- Cultivate strong client relationships acting as a trusted advisor in the HCP space.
- Oversee full MLR submission process and act as expert in platform functionalities.
Cross-functional and Team Leadership:
- Manage and mentor a team of Client Services Managers and Coordinators, fostering a solutions-oriented culture.
- Lead collaboration across Sales, Operations, Product, Data, and Medical teams for integrated solutions.
- Contribute to department-level strategic initiatives and best practices, including product roadmap priorities.
Impiricus
Impiricus is the first AI-powered HCP Engagement Engine, transforming how life sciences companies support physicians. Recognized as the #1 fastest growing company in North America by Deloitte, it fosters a culture of ethical, clinically meaningful interactions.