Account Director - MENA (Arabic Speaker)

Own a portfolio of existing accounts and take responsibility for their retention and growth. Identify upsell and cross-sell opportunities within existing accounts. Proactively own renewals in accounts in cooperation with the Customer Success team. Succeed in a team selling environment for maximum account penetration and coverage. Consistently forecast monthly and quarterly performance. Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on “C” and enterprise-level negotiations. Participate in meetings with key stakeholders starting from onboarding kick-off and Business Review meetings. Discover strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact Analyze stakeholder mapping and set overall strategy to capture the right frequency in touchpoints Take ownership of renewal success and strategy to achieve key commercial/contractual targets Ensure Customer Success realization achieved and recognized across key stakeholders and reaching NPS targets ensuring the best customer experience and success recognition Achieve customer advocacy goals with the marketing team with success stories, testimonials, and so on Monitor market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution