Senior Manager, IT Applications

System Management & Operations:

• Manage and maintain the enterprise application portfolio, including validated GxP/clinical systems and general enterprise IT applications.
• Serve as the primary owner for system uptime, performance, configuration, and issue resolution across supported applications.
• Maintain application governance: change control, access management, data integrity, and system documentation.

Cross-Functional Partnership:

• Partner with Clinical, Regulatory, Quality, Finance, and HR teams to gather requirements and translate business needs into system solutions.
• Act as a trusted liaison between IT and the business, building relationships that keep stakeholders informed and engaged through system changes.

Team & Vendor Management:

• Manage and mentor a team of application analysts/administrators; set priorities and support their development.
• Manage vendor relationships during implementation and maintenance; hold vendors accountable to performance and compliance commitments.

Continuous Improvement:

• Monitor system performance and incident trends; drive root-cause analysis and process improvements.
• Identify opportunities to streamline workflows, retire redundant tools, and improve system efficiency across the portfolio.
• Perform IT project management responsibilities as needed, including planning, tracking, and delivery of applications initiatives.