Job Description
As a Technology Support Analyst, you will be providing remote virtual, telephone, chat, and email support for employees using company-issued computer systems, devices, and applications. This includes providing IT support to native English and French speakers, ensuring service quality in accordance with ITIL guidelines. You will be troubleshooting problems and providing immediate resolution, or performing additional research as needed to resolve issues.
Your responsibilities will also include performing root cause analysis, developing checklists for typical problems, and recommending procedures and controls for problem prevention. You will be creating and managing detailed tickets documenting requests, troubleshooting, and resolution of requests, and escalating issues as needed. This role requires proficiency in Microsoft Office 365 and Windows 11, expertise in cloud-based storage systems, and strong knowledge of Azure Active Directory and ServiceNow.
About J.S. Held
J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk.