Support Specialist II, Platform

Vimeo is seeking a highly skilled Support Specialist II with a passion for technology and a dedication to client satisfaction. You'll provide high level support to Sales Assisted customers, handling their inquiries via tickets, phone calls, and messaging platforms, as well as troubleshooting and responding to escalated issues. You will be driving product success and user satisfaction, becoming a trusted advisor for Platinum SA clients. Offer dedicated support for critical implementations and events, including kickoff meetings and testing calls. Ensure seamless onboarding and proactively identify opportunities to improve our support processes and contribute to the development of knowledge resources for both customers and internal teams.