Vice President of Account Management

This role involves designing and leading Koalafi’s centralized Account Management organization covering Enterprise, Mid-Market, and SMB segments. Account Management will be established as a core driver of growth, responsible for retention, expansion, renewals, and executive advocacy. Scalable frameworks, playbooks, and coverage models will be built and executed to support consistent and measurable outcomes. Measurable increases in originations from existing accounts and expansion of first-look/exclusive partnerships will be driven. Structured, data-driven success plans tied to merchant business outcomes will be developed. Renewal and expansion forecasting processes will be led to identify opportunities and proactively manage risk. A cadence of high-impact executive reviews and QBRs that focus on growth strategy—not just reporting, will be established. Finally, the role also includes developing and implementing strategies by defining key metrics and setting annual sales quotas to drive profitable business growth in existing partner relationships.