Senior Principal Outbound Product Manager, ServiceNow Impact

This role reports to the Senior Director of Outbound Product Management, ServiceNow Impact. As the Senior Principal Outbound Product Manager, ServiceNow Impact, you will be the driving force behind the adoption and usage of the Impact product, working closely with cross-functional teams to shape strategy, manage day-to-day operations, and deliver measurable results. As the Senior Principal Outbound Product Manager, ServiceNow Impact, you will drive product adoption by championing the usage of the Impact product. You will manage multiple product programs by partnering with Inbound Product Management, Marketing, and other strategic stakeholders, also providing a high-level strategic view for process improvements and a hands-on tactical approach to daily progress. You will analyze trends, develop reports and dashboards, and communicate actionable insights on product adoption and usage to leadership. This role requires that you organize complex, ambiguous problems into clear, prioritized milestones and deliverables while mitigating risks, and ensuring timely delivery.