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Role Overview:
- Conduct thorough investigations into flagged transactions and customer claims.
- Use empathetic communication to reassure and support fraud victims.
- Coordinate with external agencies to combat fraud and protect customers.
Skills and Experience:
- Strong English and Spanish communication skills, both written and verbal.
- In-depth understanding of fraud typologies and prevention policies.
- Ability to provide technical training and actionable feedback to teams.
Working Conditions:
- Fully remote role based in the UK, with flexible hours between 8am-6pm.
- Requires working 1 in 4 weekends, 8.5-hour days including a 1-hour lunch.
- Start date: September 28, 2026, with a comprehensive benefits package.
Monzo
Monzo is a digital bank on a mission to make money work for everyone, offering personal and business accounts, savings, investments, and more. With a hot coral card and award-winning customer service, they have a long history of creating magical moments for their customers.