Senior Client Success Manager

We’re hiring a Senior Client Success Manager — a hands-on, builder-first leader who will transform our client’s existing CS foundation into a repeatable engine for retention and expansion. This is a doer role: You’ll own onboarding and renewals (not day-to-day support), proactively build processes, and implement systems that prevent churn and unlock new revenue. This role is focused on proactive success, not reactive support queues. You’ll report directly to the CEO and help define how Customer Success contributes to the company’s revenue motion. Responsibilities include designing scalable CS processes, owning onboarding & renewals, driving revenue through retention & expansion, defining customer journeys & health metrics, capturing customer feedback, collaborating cross-functionally, and helping hire & scale the team.