Job Description
Join Stigg as a dedicated Technical Support Engineer, focusing on customer needs. The primary goals include acting as the first point of contact for Tier 2 technical support, diagnosing and resolving technical issues related to Stigg's SaaS platform, and assisting customers with API integrations. You will collaborate with Engineering, Product, and Customer Success teams to resolve complex issues, maintain the internal knowledge base with solutions, FAQs, and guides, and monitor tickets and inquiries within defined SLAs. Identify recurring issues and provide feedback to improve product quality. The work mode is fully remote, open to candidates in Brazil or Argentina.
About Stigg
Stigg is reshaping software monetization with a unified platform for engineers, helping customers like Miro and Webflow launch monetization initiatives quickly.