Account Specialist

The Account Specialist serves as a critical liaison between internal teams and the clients, ensuring the execution of day-to-day operations and delivery of service to members. This multifaceted role combines client service, operational coordination, and data-driven decision-making to drive efficiency. The Account Specialist is responsible for handling a high volume of member-level requests, resolving service issues, and communication across multiple stakeholders. They play an important role in supporting Account Managers and cross-functional partners by coordinating administrative tasks, data, and maintaining visibility into account performance. A significant part of this role involves extracting, interpreting, and presenting operational data to inform business decisions, highlight areas of improvement, and support reporting needs for both internal use and client-facing deliverables. Success in this role requires strong attention to detail, critical thinking, and a proactive mindset.