Job Description
As a Technical Engagement Manager, you will provide quick, accurate, and high-quality responses to customer technical inquiries, ensuring a seamless experience. You will troubleshoot and resolve complex challenges, escalating issues when necessary, and collaborate with internal teams (Engineering, Product, Security) to ensure swift issue resolution and continuous product improvement. You will develop and maintain a deep understanding of Red Canary’s security solutions to provide expert-level support. Working closely with the Customer Success and Account Management teams to support customer adoption and ensure customers achieve their desired outcomes, you will identify gaps in product usage and security effectiveness, providing recommendations for improvement. You will also work collaboratively with peers to share insights, identify trends, and enhance overall technical support strategies.
About Red Canary
Red Canary is a cybersecurity company who protects, supports and empowers organizations to make better security decisions so they can focus on their mission.