Manager, Customer Success

This role involves developing and implementing end-to-end digital and one-to-many programs for customers, as well as leading the teams tasked to execute this strategy. You will create and execute a cohesive strategy with tangible goals, consistent performance, and tracking of key metrics to drive adoption, retention and expansion for our customers. You will collaborate with Practice Better leaders across Support, Product and Marketing to align on customer needs, prioritize opportunities, and accelerate usage, retention and growth. You will also champion a test-and-learn culture that continuously improves self-service, digital education, and pooled outreach programs. You will build and maintain meaningful connections with key customer stakeholders to understand their evolving priorities, helping the team uncover opportunities where Practice Better can drive platform value and business outcomes. You will coach and develop the team by providing regular feedback, setting clear expectations, and investing in each team member’s growth, fostering a healthy, inclusive team culture where team members feel supported, connected, and empowered to do their best work.