Customer Onboarding Manager

The Customer Onboarding Manager will lead our mid-to-large market customers to successful adoption and long-term success with the Kojo platform by coordinating and delivering strategic implementation plans that meet customer business needs. This role will ensure continuous strategic alignment across teams and with customer contacts, and provide customized solutions to ensure a seamless customer experience. The Onboarding CSM must be an excellent project manager of their book of business and committed to seeing our customers adopt and succeed on our platform.The role includes leading the implementation process for Kojo’s largest customers quickly and with a high degree of responsiveness and service. Effectively support ~20 concurrent implementation projects, ensuring all new Kojo customers receive a personalized and hands-on experience. Conducting meetings and consultations with stakeholders to identify project requirements and define scope, deliverables, and timelines. Conducting all new customer product trainings and following up to ensure adoption across all personas.