Senior Support Account Manager (Service Delivery) - German Speaking

ServiceNow is seeking motivated and professional individuals to join the Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction. The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service. Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively. Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers. Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects. Act as an escalation point for customer impacting business critical issues.