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Customer Advocacy and Relationship Leadership:
- Capture, structure, and prioritize customer feedback and feature requests.
- Represent the customer in product planning discussions with data and specific examples.
- Demonstrate value realization through ongoing engagement and success planning.
Customer Enablement and Training:
- Design and deliver platform training for new and existing customers.
- Develop reusable technical collateral and hands-on engagements.
- Advise customers on platform configuration to reflect their workflows.
Technical Liaison and Issue Resolution:
- Serve as primary technical point of contact between customers and internal teams.
- Lead technical discovery and solution design for growth opportunities.
- Drive escalations end to end, managing expectations until closure.
KlearNow.AI
KlearNow.AI redefines trade compliance and customs brokerage through intelligent automation, digitizing the import/export lifecycle for customs brokers, freight forwarders, and importers. The company sits at the intersection of AI, logistics, and regulatory compliance and is growing fast.