Act as the primary technical liaison between customers and internal Product, Engineering, and Support teams.
Design and refine platform configurations to align with customer workflows and compliance requirements.
Lead technical escalations and manage customer enablement programs.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies through a fair and efficient process. It supports remote-first work environments and focuses on roles in technology and other industries.
Own the technical evaluation end-to-end, from discovery to POC, ensuring evaluations are scoped and tied to customer ROI.
Take customers from signature to first successful production training run and serve as the technical owner post-launch.
Build the SA function by creating demo environments, benchmarking harnesses, and reference architectures.
Andromeda Cluster gives early-stage startups access to scaled AI infrastructure, partnering with leading AI labs and cloud providers. It is a high-growth company building an inclusive environment for all employees.
Deliver world-class customer experience and provide first-line support for complex inquiries.
Investigate and resolve technical issues through emails, live chats, and support calls.
Partner with Product and Engineering teams to identify product opportunities and improve documentation.
AlphaSense provides AI-driven market intelligence for decision-making, trusted by over 6,000 enterprise customers. Founded in 2011, the company is headquartered in New York City with more than 2,000 employees globally.
Provide technical configuration, best practice guidance, and customized training to customers for CXone Agent products.
Serve in a consultative capacity, managing customer expectations and ensuring desired business outcomes.
Maintain expertise in contact center technologies and mentor team members.
We are NICE, a global software company providing AI-powered solutions for customer experience, financial crime, and public safety. With over 8,500 employees across 30+ countries, we are an innovation powerhouse that excels in AI, cloud, and digital.
Own technical sales cycles, from discovery to Proof of Value.
Design scalable enterprise solutions and translate technical concepts into business value.
Collaborate with cross-functional teams and shape product roadmap through customer insights.
Parloa makes every customer conversation effortless using agentic AI, powering over one billion interactions for global brands like IKEA and Booking.com. It is a growing company backed by General Catalyst, EQT Ventures, and Altimeter Capital, with a culture of ownership, fast execution, and direct feedback.
Own technical resolution end-to-end, triaging and resolving support tickets across channels, and performing critical customer tasks such as assigning vessels and ports.
Drive automation and knowledge management by testing bots, maintaining help-centre articles, and identifying repeat issues to propose upstream fixes.
Deepen customer relationships through ticket-theme analysis, proactive outreach, and collaboration with Customer Success Managers on pilot rollouts.
Tilla is a SaaS startup operating at the intersection of global shipping and travel, streamlining crew logistics for seafarers. The company has executed over 10,000 crew changes annually across 600+ vessels and is backed by strong investor support, fostering an international, mission-oriented, and supportive team.
Serve as the senior technical expert throughout customer evaluations, acting as key connector between pre-sales, support, product, and R&D.
Design and deliver training programs for pre-sales and partner teams globally.
Build tools and automation to turn complex deployments into repeatable, scalable processes.
Check Point protects over 100,000 organizations worldwide from cyber and AI-driven threats with a prevention-first approach. They are recognized for excellence and workplace culture, offering opportunities for growth in a global team of smart, curious people.
Lead the full implementation lifecycle for Clariti's most complex customer deployments.
Translate complex customer requirements into practical, scalable configuration solutions.
Serve as the primary functional point of contact, building trust through deep product knowledge.
Clariti empowers governments to deliver exceptional citizen experiences. It is a high-growth SaaS organization that values continuous learning and customer focus.
Own the technical success and optimization of a portfolio of customers, serving as their primary technical point of contact and trusted advisor.
Analyze customer data to uncover trends, deliver actionable recommendations, and translate technical findings into business insights.
Configure and optimize customer environments, manage integrations, and troubleshoot complex issues in collaboration with Product and Engineering.
Vic.ai is an autonomous accounting platform that helps organizations automate accounts payable and gain financial insights through AI. As a fast-growing AI company, Vic.ai fosters a culture of innovation, curiosity, and customer success.
Lead technical discovery and qualification with enterprise customers to understand call center workflows and identify ROI opportunities.
Design and execute demos and Proof of Value (POV) engagements that map directly to customer workflows.
Act as a credible technical voice across technical buyers, operators, and executive stakeholders.
Bland AI is the enterprise voice AI platform built for organizations with high-volume, complex customer conversations. The company has ~75 employees, is Series C with $100M+ raised, and maintains a strong in-person culture in San Francisco.