Customer Success Specialist

As a Customer Success Specialist, you’ll be the go-to expert for customers embarking on their TeamSnap journey. Whether they’re brand new to our platform or upgrading to our latest offerings, sponsorships, or coaching content, you’ll guide them through the onboarding process with skill and enthusiasm. Your mission is to ensure customers are not only set up for success but also excited about unlocking the full potential of our suite of products within TeamSnap applications. You'll be delivering a “WOW” customer experience by providing expertise during onboarding and strategy calls, assisting customer setup, and supporting them through their immersion with TeamSnap. You’ll utilize your exceptional ability to read customer cues to identify the best ways to assist each customer, providing training, offering setup recommendations, sharing best practices for success, and helping customers understand the breadth of the TeamSnap platform. You'll also manage a variety of operational tasks through SalesForce cases, including coordinating meeting times, ensuring customer tasks are completed, following-up on communications, and other activities to prepare customers for launch.