Director, Delivery Acceleration Systems & Solutions

ServiceNow

Remote regions

EMEA

Benefits

Similar Jobs

See all

Manage Internal Delivery Systems:

  • Own the strategy, roadmap, and optimization of internal tools that consultants use daily.
  • Partner with Finance and Delivery Operations to continuously refine estimation models based on actual project data.
  • Provide administration and maintenance of systems to ensure reliability, performance, and user experience.

Evaluate and Select Third-Party Technologies:

  • Continuously scan the market for AI-powered tools, automation platforms, and workflow technologies.
  • Conduct rigorous proof-of-concept evaluations to validate business value and technical feasibility.
  • Partner with procurement, legal, and security teams to navigate vendor selection and contracting.

Lead Implementation and Adoption:

  • Manage end-to-end technical implementation of tools across 1,000+ consultant user base.
  • Collaborate with OCM on training content development, ensuring technical accuracy of learning materials.
  • Track system usage analytics and productivity impact metrics, sharing data with OCM and leadership.

ServiceNow

ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

Apply for This Position