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Manage Internal Delivery Systems:
- Own the strategy, roadmap, and optimization of internal tools that consultants use daily.
- Partner with Finance and Delivery Operations to continuously refine estimation models based on actual project data.
- Provide administration and maintenance of systems to ensure reliability, performance, and user experience.
Evaluate and Select Third-Party Technologies:
- Continuously scan the market for AI-powered tools, automation platforms, and workflow technologies.
- Conduct rigorous proof-of-concept evaluations to validate business value and technical feasibility.
- Partner with procurement, legal, and security teams to navigate vendor selection and contracting.
Lead Implementation and Adoption:
- Manage end-to-end technical implementation of tools across 1,000+ consultant user base.
- Collaborate with OCM on training content development, ensuring technical accuracy of learning materials.
- Track system usage analytics and productivity impact metrics, sharing data with OCM and leadership.
ServiceNow
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.