IT Systems & Support Specialist

The IT Systems & Support Specialist will serve as the primary point of contact for all Level 1 and Level 2 technical issues, including desktop support, network connectivity, application access, and hardware issues. The specialist will Administer the centralized ticketing portal, managing the entire ticket lifecycle from submission and prioritization through resolution and documentation. The specialist will also manage the lifecycle of corporate devices(Mac, Windows, iPads, iPhones) including ordering, assignment, maintenance, support, collection, and secure wipe/destruction procedures. The role includes utilizing Mobile device management platforms (Jamf, Kandji, Maas360, rippling) to secure corporate devices, enforce security policies, manage application deployment, and explain security and compliance requirements to users. The specialist will Administer the processes for employee onboarding, offboarding, and function transfers, and ensure timely, secure, and accurate access provisioning, revocation across all apps and systems. The specialist will assist with internal IT infrastructure projects, deployments, and upgrades, and also create, maintain, and update high-quality documentation (SOP, KB, Diagrams) for key systems, applications, and support processes.