Manager, Customer Success

The Manager on the Strategic Analytics & Insights Pack & Design team will leverage a variety of methods to influence the packaging and product design for top global brands across a variety of categories. As Manager on the Pack & Design team, you’ll use your analytical and consultative skills to help clients such as ABI, Walmart, and Procter & Gamble make better, faster, and smarter decisions. Duties and responsibilities: Project Management: Manage projects from client kickoff through delivery, including leading client kickoff meetings and all email communications to align on inputs, answering methodology questions, and discussing results. Project Analysis, Report Writing & Delivery: Oversee the success of client deliverables, including coaching analysts during data review and story development meetings, reviewing first drafts of reports and making final decisions on learnings and analysis. Client Engagement: Engage directly with clients beyond day-to-day tasks, including acting as the primary point of contact for smaller clients or specific categories/brands within larger clients and communicating independently with clients. People Management: Provide study feedback to Analysts/Senior Analysts and support their development as a coach.