Customer Support Specialist

At Trupanion, the Contact Center is powered by passionate Care, Sales, Retention, and Team Support Specialists who work together to deliver exceptional service. As a Customer Support Specialist, you’ll be at the heart of that mission—providing thoughtful, responsive support when pet owners need us most. You will assist customers by phone, chat and email. You will manage high call volumes within tight deadlines. You will de-escalate difficult situations with empathy, care, strong communication skills while maintaining calm and exemplifying Trupanion values. You will utilize multiple systems and tools to efficiently support our customers, ensuring a seamless member experience. The role requires 2+ years of experience in a high-volume call center or customer service role. Demonstrated ability to de-escalate difficult situations, handling complaints and sensitive or emotional topics with empathy, and strong written and verbal communication skills are essential.