Manager, Enterprise Customer Success

The Enterprise Customer Success team ensures Samsara’s Enterprise customers in the US adopt our solutions and continuously derive value from our products. We serve as the trusted point of contact for our enterprise customers throughout their lifecycle, from onboarding and adoption to advocacy and renewal. As the Manager of the Enterprise CSM team, you will enhance our Customer Success engagement motions, provide targeted coaching for each team member, and foster an inspiring and dynamic team culture. This role requires a blend of strategic thinking, strong leadership, and a passion for customer satisfaction to drive successful outcomes for our customers. You will ensure ongoing success and value realization for Samsara’s Enterprise Customers, define and execute long-term strategies, and create goals and action plans for the success of Enterprise accounts. You will also hire, develop, and lead an engaged, high-performing team.