Director, Renewals

This role involves building, leading, and scaling a world-class Renewals organization. This individual will be responsible for owning and optimizing the global renewals motion across WorkWave’s software product lines, driving customer retention, reducing churn, and maximizing recurring revenue. This role represents a critical function in our post-sale lifecycle, enabling Sales to focus on new business while ensuring a best-in-class renewal experience for our customers. As the leader of this newly established function, the Director of Renewals will define the vision, strategy, and operational framework needed to execute a high-volume, high-velocity renewal engine—while partnering across Sales, Customer Success, Finance, and Legal to support enterprise and SMB customer segments globally. The Director will define and execute a comprehensive global renewals strategy aligned with WorkWave’s retention and revenue objectives and own forecasting accuracy for renewals and associated KPIs such as Gross Retention Rate (GRR), churn, contraction, and early renewal rate.