Product Support Specialist

The Product Support Specialist will work directly with customers, addressing complex tickets and providing detailed workflow instructions. Projects will include synthesizing technical work from the Engineering Team to enable the Support Team and developing workflow automation. Ashby values ownership, principled thinking, and thoughtful communication. The ideal candidate has experience with complex products, curiosity, strong problem-solving skills, and a dedication to customer satisfaction. This is a remote role. Ashby invests in ensuring support team members are experts, focusing the first 30 days on product knowledge. Benefits include unlimited PTO, paid family leave, and comprehensive health insurance.