Act as the frontline agent for triaging and resolving complex customer issues with Chainguard Images and container technologies.
Engage Engineering teams for escalation and collaborate cross-functionally with Customer Success and other departments.
Maintain clear communication with customers to ensure they are informed and satisfied throughout the support process.

Technical Requirements:

Possess 5+ years of enterprise technical support experience and 3+ years of hands-on expertise with Linux, Docker, and Kubernetes.
Demonstrate proficiency in DevOps tools and environments, including CI/CD, GitHub, Helm Charts, Terraform, and cloud platforms like AWS.
Exhibit strong problem-solving skills to prioritize issues, document solutions, and contribute to the knowledge base.

Company Culture and Benefits:

Enjoy a flexible, remote-first work culture with team meetups, bi-annual summits, and a monthly stipend for connectivity.
Receive comprehensive health coverage for you and your dependents, with premiums fully covered by the company.
Benefit from unlimited flexible time off, generous paid parental leave, and a unique equity program with extended exercise periods.

Chainguard

Chainguard is a trusted source for secure, hardened, and production-ready builds of open source software. The company is venture-backed, serves major enterprise customers, and cultivates a remote-first, collaborative culture with a focus on intentional action and customer obsession.

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