Source Job

• Collaborate with teams to design innovative services and features that enhance the core product's value.
• Develop robust tools and services to scale and improve the container image build system.
• Maintain product quality standards and guide technical decisions while working autonomously and proactively.

Chainguard is a trusted source for hardened, secure, and production-ready builds of open source software relied on by engineers and AI agents. The venture-backed company is customer-obsessed, values intentional action, trust, and a balanced culture, and serves major global enterprises.

• Serve as a primary technical resource for customer inquiries, delivering an exceptional experience with Upbound's products like Spaces, Cloud, and Extensions.
• Triage, own, and drive tickets to resolution with urgency, applying a structured troubleshooting approach and clear communication.
• Partner with Solutions and Engineering teams on complex requests, escalate bugs, and contribute to knowledge bases and agentic tooling to enhance support workflows.

Upbound is redefining how modern infrastructure is built for the Agentic AI Era, creating and maintaining Crossplane and building an Intelligent Control Plane. It is a Series B startup with over 1,000 teams using its open-source framework, backed by major investors like GV and Intel Capital, and fosters a product-led culture focused on cutting-edge cloud-native technologies.

• Triage and resolve customer issues across VPC deployments, APIs, and data pipelines
• Help customers operate Unstructured in AWS, GCP, or Azure environments
• Investigate issues across document processing pipelines and API behavior

Unstructured is setting the standard for enterprise data transformation in the age of LLMs and generative AI. They've secured over $65M from leading investors and power AI workflows across sectors, transforming various documents into scalable, AI-ready data pipelines.

• Act as an escalation point for Tier 1 engineers: mentorship, technical guidance, troubleshooting.
• Maintain and monitor hybrid infrastructure (servers, Linux/Windows, Kubernetes, AWS, storage, backups, VMware).
• Automate processes with Ansible, Terraform; manage system configurations.

Apriorit is a software engineering company established in 2002, specializing in system programming, cybersecurity, and more. With over 400 specialists, they maintain high standards in software development and teamwork, serving high-profile clients worldwide.

• Troubleshoot and resolve technical issues for Aerospike customers across diverse environments.
• Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement.
• Act as a customer advocate to ensure timely and accurate issue resolution.

Aerospike is the real-time database for mission-critical use cases and workloads. Aerospike powers millions of transactions per second with millisecond latency and is built for infinite scale, speed, and sustainability.

• Handle customer and internal user requests via chat, email, and phone in English, providing consultations on Edge Network products.
• Conduct technical diagnostics to resolve incidents, gather information, and escalate complex issues while using internal documentation to deliver timely solutions.
• Identify patterns in technical issues to suggest improvements, share knowledge with the team, and enhance overall support capabilities to prevent reoccurrences.

Gcore is an international cloud and edge leader providing web performance, content delivery, and security services to global industry leaders. The company collaborates with major tech firms and has over 550 professionals dedicated to transforming internet infrastructure and accelerating innovations like AI.

• Design, develop, and support cloud and locally hosted solutions that facilitate ease of service deployment, availability, and operations
• Continuously improve processes and infrastructure to be easy to deploy, scalable, secure, and fault-tolerant
• Automate operational, testing, installation, and other processes to increase efficiency and stability

Zimperium is the world leader in mobile security, purpose-built to protect the modern mobile enterprise. Trusted by leading organizations and governments, their AI-driven platform delivers real-time, on-device protection for mobile applications and devices.

• Design, implement, and maintain our organization's cloud infrastructure, including CI/CD pipelines, automation tools, and monitoring systems in AWS.
• Work closely with development teams to ensure that our applications are reliable and scalable in a secure and compliant manner.
• Own the deployment and maintenance of Kubernetes clusters, ensuring efficient resource utilization, scalability, and high availability.

Triumph is a financial and technology company focused on payments, factoring, intelligence and banking, pioneering solutions for the transportation industry. As a member of the Triumph team, you’re at the heart of an innovative, forward-thinking company that values collaboration, creativity and continuous learning.

• Architect and implement enterprise-scale cloud infrastructure solutions, establish technical standards, and drive strategic initiatives for platform reliability, scalability, and security.
• Lead the design of sophisticated automation frameworks, CI/CD platforms, and infrastructure-as-code solutions to enable rapid, secure software delivery and drive DevOps maturity.
• Establish site reliability engineering practices, implement comprehensive monitoring, lead critical incident response, and drive continuous improvement to maintain exceptional system availability and performance.

Intelerad provides medical imaging solutions that streamline healthcare information flow to improve diagnostic speed and patient outcomes. The company is headquartered in Raleigh, NC and Montreal, has nearly 800 employees across four countries, and empowers about 2,000 healthcare organizations worldwide with its enterprise software.