Senior Account Manager, Higher Education Academia (West Coast)

Own the assigned territory and individual account plan coordination, working closely with product specialists, trainers, and renewal teams to develop an overall account plan to grow long term revenue. Influence and motivate others in a matrixed sales organization to support and drive towards shared goals. Focus on new and renewal business as part of expanding Clarivate’s footprint within the account; typically serves as primary point to engage client. Lead RFP coordination and development as needed; seeking opportunities to unite multiple RFP or current investments and collaborating with product specialists as appropriate. Manage full portfolio forecast (renewals and new business) including specialty products and content; works closely with product specialist and support teams to ensure forecast accuracy. Maintain a good working knowledge of products especially in core content where there are no specialists. Lead content demonstrations, engaging product specialists as appropriate for product-specific demonstrations. Maintain awareness of all proposals, and as account plan warrants may lead discussion with client. Ensure account plan is making progress and is aligned to other objectives in the account. Manage the overall health of the account; coordinating routine checkpoints, handling business reviews, participating in new product roadmap discussions, and engaging in client meetings. Ensure client satisfaction and issues are resolved; relying on product specialists to drive specialty product issues and working with colleagues in customer services and technical support. Enter leads and new activity into SalesForce.com to ensure collaboration and full communication.