Administration Manager

Team Leadership:

• Manage a team of Account Managers, overseeing hiring, onboarding, development, and performance.
• Establish clear expectations, measure results, and ensure accountability among team members.
• Foster a culture of service excellence, motivation, and teamwork.

Operational Excellence:

• Develop and implement processes, procedures, and controls to improve team efficiency and effectiveness.
• Address escalated client or employer issues directly and effectively.
• Collaborate with cross-functional departments to ensure seamless operations.

Client Focus:

• Participate in client meetings, calls, and presentations to support the team and address issues.
• Provide regular progress updates to upper management and execute special projects as needed.
• Enhance the overall client experience through strategic goals and operational efficiency.