Bilingual Virtual Intake Coordinator – Adolescent Mental Health

About the Role:

• AWA is hiring a Bilingual Virtual Intake Coordinator to support admissions, virtual group sessions, and daily program administration for our adolescent virtual mental health program.
• This non-clinical role works closely with admissions and clinical teams to keep care organized, accessible, and welcoming.

What You’ll Do:

• Guide English- and Spanish-speaking families through intake paperwork, scheduling, and program updates.
• Support Zoom sessions, monitor chat, and troubleshoot access, audio, and video issues.
• Maintain accurate attendance, census, intake documents, and escalate safety concerns to clinical staff.

What We’re Looking For:

• Fluent English and Spanish with clear communication with teens and caregivers in both languages.
• Experience in behavioral health, mental health administration, intake, patient services, education, or youth services.
• Strong scheduling, data entry, recordkeeping, and confidence using Zoom and digital tools.

Why AWA:

• AWA provides PHP and IOP mental health services for adolescents.
• You’ll help teens and families feel supported from first intake through daily virtual program experience.