Customer Experience Shift Manager, Sales

Team Leadership:

Lead and manage the Retention and Sales team within the Customer Experience department.

Monitor individual and team performance, ensuring KPIs and other goals are met.

Foster a culture of continuous improvement and consistently work toward implementing new brand guidelines.

Sales and Retention:

Develop strategies to drive sales/retention and meet or exceed sales targets.

Actively contribute to the sales team, meeting and exceeding personal sales goals, earning commission on each sale.

Handle escalated customer situations and resolve these in accordance with established business guidelines.

Training and Development:

Train and mentor the advocates and sales/retention team members, enhancing their sales skills and overall professional development.

Collaborate with the management team to interview, recruit, and onboard new team members.

Work with CX management to implement best practices, SOPs, metrics, and KPIs.