Job Description
At Intelerad, we’re redefining what’s possible in medical imaging. As a leading global provider of enterprise imaging solutions, Intelerad's mission is to empower healthcare organizations to deliver exceptional care through innovation, agility, and collaboration. The Application Support Analyst is responsible for providing technical support and guidance to our clients by answering their requests & addressing incidents regarding both server-side and client-side applications. The Analyst will deliver advanced technical and troubleshooting skills, communication abilities, problem solving orientation, and computer proficiency on a day-to-day basis. Ensure that all service level agreements (SLAs) are met and delivered according to Support specifications. Log and document all incidents within a ticketing system and problems within ServiceNow. Analyze, diagnose root causes, known errors and resolve challenging issues relating to software applications, Windows OS, SQL Server databases and other related technologies. Proactively monitor, document and fix problems or anomalies found at our clients’ installations.
About Intelerad
Intelerad's medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown.