Senior Solutions Consultant

Partner with the sales team in working directly with prospects and customers to help uncover common business problems within the contact center and then demonstrates how Intradiem’s automation solution can help solve those business problems. Understand the customer’s contact center vision, business plan, roadmap and align Intradiem’s use cases to meet customer needs. Develop and foster relationships with key decision makers and contact center leaders and demonstrate contact center and Intradiem solution value competency and expertise . Conduct in-depth discovery sessions in support of the customer value identification process. Evaluate business requirements and align the appropriate use cases of the Intradiem solution as part of a consultative sales process. Be the subject matter expert on contact center operations, Intradiem’s solution and vision and roadmap and apply it to solve customer challenges. Responsible for using prescribed tools to develop and communicate customer value and business cases. Participate in customer discovery sessions, value and business case reviews and business requirements sessions. Conduct solution demonstrations and align functionality and value to customer pain points. Coordinate and interface with Sales, Product Management and Service Delivery to surface and discuss customer needs and insights. Partner with Sales to close new logo and add-on business with customers. Interface with the implementation/project team, articulating customer requirements, to ensure smooth sales to service hand-offs. Ability to travel 25%-50%.