Vice President, Customer Success

As the Vice President of Customer Success, you will be responsible for leading the charge for Wheel’s clients, which represent a standard setting list of healthcare and pharma brands and deliver millions of patient visits through Wheel every year. You will lead all elements of Wheel’s client implementation, solutions and account management at Wheel, and serve as our clients’ biggest advocate. You will be responsible for driving client satisfaction at all phases of their Wheel journey from launch to, retention, and growth, and will work closely with cross-functional teams to ensure the delivery of Wheel’s promise to our clients. You will also optimize client onboarding, adoption, and usage of our platform and services, and deliver regular reports on client success metrics.