Job Description
Provide exceptional support to AnyRoad's customers by responding promptly and professionally to inquiries via email and chat, ensuring a high level of customer satisfaction. You will troubleshoot issues across bookings, payments, integrations, and platform features, processing requests in a timely manner and documenting cases. You will collaborate using tools like CRM (Salesforce), Slack and Intercom, partnering with product, engineering, and operations on recurring issues and process improvements. The role expects occasional weekend shifts with advance notice.
AnyRoad is looking for someone with 2+ years of experience in a customer support environment, ideally with a software or ecommerce product, with strong written and spoken English communication skills.
About AnyRoad
AnyRoad is the leader in experiential marketing software, helping brands build relationships with consumers and accelerate revenue growth.