Program Manager US Operations

Account Management:

• Manage a portfolio of 3–5 high-priority client accounts, overseeing program delivery, compliance, and reporting.
• Build trust-based relationships with client stakeholders to strengthen engagement and program retention.
• Lead client engagements throughout the lifecycle, including onboarding, issue resolution, quarterly business reviews, and strategic alignment.

Collaboration & Problem Solving:

• Collaborate cross-functionally with Sales, Operations, Logistics, Service Delivery, and Finance to resolve issues and implement solutions.
• Handle escalations from initiation to resolution, ensuring documentation, corrective action, and client communication are completed effectively.
• Proactively solve problems without a predefined playbook, navigating ambiguity effectively.

Strategic & Analytical Skills:

• Analyze account data and trends using tools such as PowerBI and Salesforce to guide customer strategy.
• Identify and drive upsell, cross-sell, and margin improvement opportunities based on account insights and performance.
• Contribute to the evolution of client success processes, standardizing best practices and mentoring colleagues on complex programs.