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Customer Service Representative, Member Care
Sidecar Health
Responsibilities:
- Manage a defined caseload of enrolled CCM members
- Conduct proactive outreach to support ongoing engagement and care coordination
- Maintain accurate, timely documentation of member interactions and coordination activities
Required Skills:
- Minimum of 1 year of experience in care coordination, community health work, or a related member-facing support role
- Bilingual - Spanish and English fluency required
- Strong communication skills and ability to build rapport with diverse populations
Benefits:
- Comprehensive health, vision & dental insurance
- Flexible vacation policy with paid time off
- Monthly work-from-home expense stipend
Pair Team
Pair Team is a tech-enabled medical group delivering whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities they serve. They're building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care.