Enterprise Customer Success Engineer

Drive the success of Procore’s Enterprise customers, being the product champion and subject matter expert. Succeed when the customer succeeds in adopting Procore and realizing business performance gains. Help improve the lives of construction customers by connecting them on a global platform. Help organizations understand best practices around construction technology and solutions, and the business benefits they provide. Leverage your consultative-mindset and knowledge of the construction industry and Procore’s software platforms to provide clients with recommendations on how to maximize the value of their Procore technology. Partner closely cross-functionally with Sales, PS, Support, Product and Marketing. Make data-driven recommendations to customers on how they can optimize the value of Procore, based on customer analytics and industry best practices. Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform. Provide product roadmap and product release updates, participate in product demonstrations, and coordinate multiple technical resources. Serve as a technical account manager by providing responsiveness and customer service, through clear and effective communication. Participate in developing best practices and drive Procore’s evolution as a market leader.