Senior Strategic Account Manager

Provide excellent service, research, and market analysis to resolve technical and financial challenges with accounts and better represent our users, products, and programs. Develop comprehensive partnership strategies using excellent business judgment to negotiate renewals, upsell potential opportunities & drive favorable commercial outcomes for Shippo. Engage with accounts to understand opportunities for operational improvement, and liaise with our product team to bring those improvements to life. Serve as an expert consultant to our accounts; engage cross-functionally to drive your merchant’s businesses and build effective relationships with stakeholders at multiple levels. Analyze performance and present findings to clients, highlighting opportunities or introducing incremental programs. Contribute data-driven insights to support recommendations. Leverage cross-functional support teams to ensure accounts have access to the product experts and resources they need. Identify indicators of graduation in a customer’s fulfillment journey in order to make recommendations for the next step in shipping solutions within the Shippo network Build trusted relationships with customer executive sponsors and supply chain/IT stakeholders Help forecast/manage a pipeline of shipment volume and revenue expectations and targets Serve as escalation contact for implementation or system issues Partner cross-functionally with Solutions Engineering, Customer Support, and Product teams