Job Description
Oversee the daily management of client-facing tax-related inquiries, ensuring that all tickets are cleared. Assist Account Managers in resolving client inquiries and escalating technical issues to the appropriate teams. Identify and flag recurring client pain points or systemic issues to the Team Manager for further investigation and resolution. Track and report on team performance, including SLA adherence, client satisfaction scores, and daily ticket volume. Act as an escalation point for any sensitive or difficult client interactions that require additional attention.
About Doola
Doola is a dynamic company committed to simplifying the complexities of business formation, payment setup, compliance, taxes, and more.