New Customer Success Manager - Scaled

As a Scaled Customer Success Manager at Chainguard, you will design and execute automated, data-driven strategies to support customers at scale throughout their journey. You’ll focus on building systems, playbooks, and digital engagement models that enable customers to successfully onboard, adopt, and realize value in a digital model. You’ll develop, implement, and continuously refine scalable customer success programs that guide customers through onboarding, adoption, and renewal, and identify opportunities to automate key customer touch points using tools like lifecycle email campaigns, in-app guidance, and resource libraries. You will also build and manage a one-to-many engagement strategy using webinars, office hours, community programs, and knowledge base resources, and create and curate digital content to empower customer self-sufficiency.