Technical Account Manager II

Drive Day 2 technical operational success cross-functionally for assigned brands, building strong relationships with key customer stakeholders and account teams. Maintain knowledge of the customer environment, architecture, and technical roadmap for LP implementation. Proactively communicate operational changes, bug fixes, and enhancements, guiding cross-functional teams in resolving customer issues. Conduct detailed operational and business reviews, develop wellness plans, and drive enhancements to alarm monitoring. Provide timely support for special events and crisis management, conducting post-incident root cause analyses and driving product improvements through feedback to Product Management.