Role Responsibilities:
- Lead onboarding calls and set expectations for customers during their first year with Tebra.
- Gather requirements and preferences, identify risks, and escalate issues to ensure alignment.
Customer Engagement:
- Create engaging momentum with customers through email, phone, and scheduled calls.
- Guide customers through eLearnings and hands-on training to complete feature adoption.
Internal Collaboration:
- Collaborate with internal teams to leverage resources for each customer's success.
- Adapt to evolving processes and contribute to workflow optimization efforts.
Tebra
Tebra provides an all-in-one EHR+ platform designed specifically for independent healthcare practices to streamline operations, increase revenue, and reduce clinician burnout. The company serves over 42,000 private practices and emphasizes collaborative, entrepreneurial values to help healthcare providers rediscover their purpose.