Job Description
Problem-solving, prioritizing well, and analyzing root causes effectively will be key to success in this position. Responsibilities include answering and resolving customer-reported Tier 1 and 2 issues from inbound chat and email, collaborating with QA, Support, CS, and Engineering teams, and creating and managing Zendesk and Jira tickets. The role also involves producing test case scenarios, providing internal Support to Kojo colleagues, maintaining a comprehensive knowledge of Kojo to diagnose software issues, and providing input into developing technical support systems.
About Kojo
Kojo is transforming the way commercial construction companies buy their materials, making buildings cheaper and easier to build.