Implementation Advisor - Spanish Language Expertise

We’re looking for a dynamic and passionate Spanish-speaking Customer Success Advisor to join our team. As an Advisor your sole responsibility is positioning yourself as the subject matter expert on software business growth through the effective use of technology. The Advisor utilizes their expertise in business process/change management and software technologies by implementing software best practices and ensuring adoption and success with HighLevel software. Including detailed onboarding playbooks and building relationships with customers, business needs, and company.

Responsibilities include listening to customer requirements, developing implementation plans, managing software integration, identifying potential issues, and collaborating with other departments to communicate customer needs. The advisor will also follow up with accounts, assist in educational webinars, stay updated with product features, streamline procedures, and improve product efficiency. They will also update customer journey playbooks, demonstrate technical acumen, monitor customer adoption metrics, conduct analysis of customer content, advise on best practices, and provide guidance to customers.