Director, Carrier Operations

Lead a newly formed team focused on building the operational backbone of Shippo’s Carrier services - shipping reliability, billing accuracy, and customer trust. You'll create and own a new Carrier Operations function, leading a team of 1-2, that proactively monitors and resolves anomalies across our shipping, rating, and billing systems. This role is critical to ensuring a seamless, scalable experience for Shippo’s customers and carrier partners alike. You’ll be responsible for transforming today’s reactive, fragmented operational model into a unified, high-performing engine that drives measurable impact across engineering, Product, GTM, finance, and partnerships. Establish end-to-end monitoring, visibility, and alerting for key functions: label generation, manifesting, address validation, tracking, postage billing, and refund flows. Partner with Engineering to reduce unplanned work and identify scalable automation opportunities. Build anomaly detection systems that notify internal teams of issues in real time. Serve as the operational escalation point for shipping reliability issues tied to carrier performance.