Job Description
As an Onboarding Coach, we’re looking for someone who truly understands hospitality and can step into our clients’ shoes to demonstrate how our system makes their lives easier. You’ll care for our clients and their properties just as you would for a guest in a hotel—always going the extra mile. In this role, you’ll train clients on the system, tailoring it to fit their needs as a hospitality business. By asking the right questions, you’ll get to know your clients and ensure that, by the end of the onboarding process, they have a complete understanding of and confidence in using the system.
You will facilitate client onboarding, training, and ongoing support via video, phone, and email. Resolve customer inquiries and troubleshoot escalated issues across multiple channels. You will also partner with Sales to define success, demonstrate ROI, and drive retention. You will build strong client relationships to encourage loyalty and promote product adoption. Develop a deep understanding of Cloudbeds’ products and customer needs. Contribute to training materials and stay updated on system changes. Record activities in Salesforce, gather feedback, and share insights for product improvements.
About Cloudbeds
Cloudbeds is transforming hospitality with an intelligently designed platform that powers properties across 150 countries, processing billions in bookings annually.